TERMS & CONDITIONS

All customers must be of the legal age of 21 to purchase cigars with Big Smoke Cigars. Sale of cigars to minors is not allowed and prohibited by Big Smoke Cigars. All sales will appear as Big Smoke Cigars. Please read the Terms and Conditions carefully before using www.bigsmoke-cigars.com.These Terms apply to all visitors, users and others who access or use the service. By agreeing to use this service you agree to terms and conditions and if you do not agree you then you may not utilize this service. Our web site may contain links to third-party web sites or services that are not owned or controlled by ​Big Smoke Cigars. Furthermore Big Smoke Cigars has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that ​Big Smoke Cigars shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. Big Smokes Cigars reserves the rights to change terms and conditions of web site, and will notify customers of changes that take place within 30 days of changes. If there are any questions regarding terms and conditions customers can email info@bigsmoke-cigars.com.

Last updated:08/25/2021

 

Shipping & Returns

Orders are shipped out within 24-48 hours of purchase. Customer is responsible for paying for shipping cost. Big Smoke Cigars uses USPS flat rate shipping. Once online order has been placed customers will receive email communication with tracking number for their purchases. We are not responsible for shipping time and have to rely on the times that are given by USPS. If there is any issue with orders shipped customers can contact by email at info@bigsmoke-cigars.com

 

All sales are final. Once orders have been processed customers are responsible for their correct address info that they provide for shipping. All cigar orders that are mailed out have been reviewed for damages to ensure that the quality of Big Smoke Cigars is held to the highest standard. Therefore, returns are not accepted. If there is a problem with any purchase, feel free to contact us at info@bigsmoke-cigars.com and we will contact you within 24 hours to discuss any problems or concerns.

Subscriptions

Customers will be billed for subscription boxes on a recurring basis if customer has decided to participate in monthly cigar subscription boxes. it is the responsibility of customer to cancel subscription 30 days prior to being billed for monthly subscription. Customers may contact by email at info@bigsmoke-cigars.com to do so. 

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.bigsmoke-cigars.com.

 

We use the order information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). 

 Additionally, we use this Order Information to:

Communicate with you.

Screen our orders for potential risk or fraud.

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud www.bigsmoke-cigars.com, and more generally to improve and optimize our site.  All customer information is kept confidential.